Delivering Happiness & Awesome Accessories
Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh; Business Plus, 2010 I don't buy a lot of shoes, and I have never purchased shoes online. So I didn't know a lot about Zappos.com! until I had the chance to listen to one of the company's marketing directors speak at the latest Drive Conference at Northpoint Church in Atlanta. When I mentioned to my wife how awesome I thought the talk had been and how great the company was, she said something like, "Oh yeah, they are incredible! They offer free shipping if you need to return your shoes if they don't fit!" I didn't ask how she knew this. I was dismayed that I had come to the Zappos table so late, but better late than never. When I saw that Zappos CEO Tony Hsieh had written a book, I pre-ordered it like a huge geek. It was worth every penny. Delivering Happiness is more than just a book about Zappos, it is an autobiography of sorts for Hsieh, who makes a poin...